Privacy Policy

Last updated: October 2025

Portal Paraíso respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, use our app, or interact with our services. By accessing or using Portal Paraíso, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

  1. Information We Collect

    We may collect the following types of information when you interact with the Portal Paraíso app or website:

    • Personal Information: Name, email address, and account details; Payment information (processed securely through third-party providers); Device and usage data (IP address, language settings, app version).
    • Spiritual and Interaction Data: Questions, readings, and preferences entered in the oracles or spiritual tools; Interaction data generated during AI consultations and personalized recommendations.
    • Cookies and Analytics: We use cookies and analytics tools to understand how users interact with our website and app. You can manage cookie preferences through your browser settings.
  2. How We Use Your Information

    Your information is used to:

    • Provide and personalize services and spiritual experiences
    • Process payments and manage subscriptions
    • Improve the performance and content of our app and website
    • Communicate updates, promotions, and user support
    • Ensure compliance with legal and security requirements

    Portal Paraíso may also use AI systems (the Oracle) to analyze user input and provide automated spiritual responses and product suggestions.

  3. Legal Basis for Processing

    Under the EU General Data Protection Regulation (GDPR), our legal bases for processing personal data include:

    • Performance of a contract: To deliver purchased services or products.
    • Consent: When you opt-in to marketing communications or non-essential cookies.
    • Legitimate interest: To maintain and improve our services securely.
    • Legal obligation: To comply with Portuguese or EU legal requirements.
  4. Data Storage and Security

    All collected data is stored securely on European servers in compliance with GDPR standards. We implement technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data. Payment details are processed exclusively by certified third parties (e.g., Stripe, PayPal, App Store, Google Play). Portal Paraíso does not store or have direct access to full payment information.

  5. Data Retention

    We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Users can request deletion or anonymization of their data at any time (see section 7 below).

  6. AI and Automated Decision-Making

    Portal Paraíso uses artificial intelligence (“the Oracle”) to provide personalized readings and experiences. AI-generated content is automated and based on user input — it does not make binding decisions or offer professional advice. You acknowledge that AI responses are for spiritual and entertainment purposes only.

  7. User Rights (GDPR)

    As a user within the European Union, you have the right to:

    • Access and obtain a copy of your data
    • Request correction of inaccurate data
    • Request deletion (“right to be forgotten”)
    • Restrict or object to processing
    • Request data portability

    To exercise these rights, contact us at: portalparaiso25@gmail.com. We will respond within 30 days of receiving your request.

  8. Sharing of Data

    We may share limited data with:

    • Payment processors (e.g., Stripe, PayPal, App Store, Google Play)
    • Hosting and cloud providers (EU-based, GDPR-compliant)
    • Analytics and marketing tools (for service improvement)

    We do not sell, rent, or trade user data with third parties.

  9. Future Consultations and Data Processing

    When human-led consultations become available, personal and spiritual information shared during sessions may be processed to schedule appointments, provide the service, and improve quality. All consultants will operate under confidentiality and GDPR compliance. Users will be asked to accept specific terms before participating in live consultations.

  10. Children’s Privacy

    Portal Paraíso is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

  11. Changes to this Privacy Policy

    Portal Paraíso reserves the right to modify or update this Privacy Policy at any time. Updates will be published on our website and in the app. Continued use of our services after changes constitutes acceptance of the revised policy.

  12. Contact

    For questions or concerns regarding this Privacy Policy, please contact: portalparaiso25@gmail.com.